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IT SUPPORT FOR BUSINESSES IN LEICESTER

To ensure your company can be as efficient as possible, we guarantee a 1-hour response time to all support enquiries, aim to fix all issues within 8-hours and any system critical problems will be prioritised and dealt with immediately.

Get a Quote Now




IT SUPPORT FOR BUSINESSES IN LEICESTER

To ensure your company can be as efficient as possible, we guarantee a 1-hour response time to all support enquiries, aim to fix all issues within 8-hours and any system critical problems will be prioritised and dealt with immediately.

Get a Quote Now




Why Choose Us?

We have now been a Microsoft Gold Partner for over 10 years and we pride ourselves on our exceptionally high levels of customer service, so it is important for us to be recognised by an industry leader such as Microsoft. We also boast the following:

98%

Customer Retention Rate

99%

Customer Satisfaction Rate

16min

Average Fix-Time

SLA

1-Hour Response-Time, 8-Hour Fix-Time

Microsoft Gold Partner Logo
Cyber Essentials Accredited Logo
Sophos Platinum Partner Logo

Why Choose Us?

We have now been a Microsoft Gold Partner for over 10 years and we pride ourselves on our exceptionally high levels of customer service, so it is important for us to be recognised by an industry leader such as Microsoft. We also boast the following:

98%

Customer Retention Rate

16min

Average Fix-Time

99%

Customer Satisfaction Rate

SLA

1-Hour Response-Time, 8-Hour Fix-Time

Starlab (UK) Ltd – IT Support Customer

“Painless & a 15-minute fix. Thank you for your quick resolution!”

by Lab Technician, Startlab (UK) Ltd

Our IT Support Services

Help Desk Support

Our team of technical support engineers on our service desk, follow ITIL standards to provide rapid and effective support, with outstanding customer service, for any of your IT issues. They are just a quick call or email away or beat the queue and open a support ticket online via our dedicated Customer Portal.

Remote Support

As IT is essential in any business, it is paramount that any problems are fixed quickly and efficiently. Our remote IT support service allows our award-winning technical support team to instantly access your computers, allowing them to see what you see, locate the problem and find a swift solution.

On-Site Support

If a problem arises that can’t be solved remotely, our highly accredited, technical IT support engineers will swiftly travel to your place of work to implement the solution with minimal disturbance. All labour, parts and loan equipment are covered by the support contract. Our full support team is accredited to the standards set by our partners, including Microsoft.

Hardware & Infrastructure Support

An IT network relies on the IT hardware on which it is built. As an HP Preferred Partner and Microsoft Gold Partner, we have the knowledge and expertise to choose hardware that has already proven to be reliable for business use. Our service desk team also have a comprehensive knowledge of these products to provide instant support.

Service Level Agreement

We provide a Service Level Agreement (SLA) to all of our customers which guarantees that we will respond to all support enquiries within 1-hour, will aim to find a solution within 8-hours and that all system critical issues will be prioritised and escalated, with our management informed immediately.

Microsoft Gold Partner

As a Microsoft Gold Partner for over 10-years, you can be assured that your IT Support is in excellent hands. To earn the Gold Partner status, we must prove to Microsoft, through rigorous exams and customer references, that we can successfully demonstrate our expertise and implementation, culminating in outstanding customer satisfaction.