Case Studies
IT SUPPORT FOR YOUR BIRMINGHAM BUSINESS
Quick response IT support for small and medium-sized businesses, in any industry.
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Our IT Support Guarantee
We guarantee a 1-hour response time to all support enquiries
We aim to fix all issues within 8-hours
Any system critical problems will be prioritised and dealt with immediately
Why Choose Kamarin For IT Support?
We have now been a Microsoft Gold Partner for over 10 years and we pride ourselves on our exceptionally high levels of customer service, so it is important for us to be recognised by an industry leader such as Microsoft. We also boast the following:
98%
Customer Retention Rate
99%
Customer Satisfaction Rate
16min
Average Fix-Time
SLA
1-Hour Response-Time, 8-Hour Fix-Time
Why Choose Kamarin For IT Support?
We have now been a Microsoft Gold Partner for over 10 years and we pride ourselves on our exceptionally high levels of customer service, so it is important for us to be recognised by an industry leader such as Microsoft. We also boast the following:
98%
Customer Retention Rate
16min
Average Fix-Time
99%
Customer Satisfaction Rate
SLA
1-Hour Response-Time, 8-Hour Fix-Time
What Our Support Customers Have to Say
“Painless & a 15-minute fix. Thank you for your quick resolution!”by Lab Technician, Startlab (UK) Ltd
“Very happy with service prompt and follow-up call to see if everything was ok. What more can you ask for? :)”by Nila Mistry, Colop. Birmingham
“Really helpful & followed up straight away! Brill help as always :)”by Bridley Fletcher, KB Event
Our IT Support Services
Help Desk Support
Our team of technical support engineers on our service desk, follow ITIL standards to provide rapid and effective support, with outstanding customer service, for any of your IT issues. They are just a quick call or email away or beat the queue and open a support ticket online via our dedicated Customer Portal.
Remote Support
As IT is essential in any business, it is paramount that any problems are fixed quickly and efficiently. Our remote IT support service allows our award-winning technical support team to instantly access your computers, allowing them to see what you see, locate the problem and find a swift solution.
On-Site Support
If a problem arises that can’t be solved remotely, our highly accredited, technical IT support engineers will swiftly travel to your place of work to implement the solution with minimal disturbance. All labour, parts and loan equipment are covered by the support contract. Our full support team is accredited to the standards set by our partners, including Microsoft.
Hardware & Infrastructure Support
An IT network relies on the IT hardware on which it is built. As an HP Preferred Partner and Microsoft Gold Partner, we have the knowledge and expertise to choose hardware that has already proven to be reliable for business use. Our service desk team also have a comprehensive knowledge of these products to provide instant support.
Two More Reasons to Choose Kamarin
Service Level Agreement
We provide a Service Level Agreement (SLA) to all of our customers which guarantees that we will respond to all support enquiries within 1-hour, will aim to find a solution within 8-hours and that all system critical issues will be prioritised and escalated, with our management informed immediately.
Microsoft Gold Partner
As a Microsoft Gold Partner for over 10-years, you can be assured that your IT Support for your Leicester business is in excellent hands. To earn the Gold Partner status, we must prove to Microsoft, through rigorous exams and customer references, that we can successfully demonstrate our expertise and implementation, culminating in outstanding customer satisfaction.
Meet The Team
George Smith
Managing Director
George is responsible for the overall strategy of Kamarin Computers, ensuring that we achieve our overall vision, mission and goals as a company.
Tony Pearson
Operations Director
Tony oversees all operational aspects of the business to make sure that our high levels of customer service are achieved at all times.
James Royle
IT Sales Lead
James works closely with and ensures that all of Kamarin’s IT customers receive the best solutions to match their company’s growth plans.
Rachelle Gray
Technical Services Manager
Rachelle heads up the support side of our business by managing the IT and software support teams. She aims to ensure that our service level agreement is always met.
Ryan Garlick
IT Support Team Leader
Ryan facilitates our award-winning IT Support team by monitoring and supporting our customer service goals whilst providing an escalation route for customer queries.
Our Values
Passionate
Trustworthy
Forward-thinking
The way that we act and behave every day influences our reputation, our service and the culture we create. Everyone at Kamarin Computers embraces our values in everything they do, whether dealing with customers, colleagues or suppliers.
About Kamarin Computers
Kamarin Computers is an award-winning provider of business IT and software solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency.
Our service is second to none, and our rich portfolio includes everything from integrated EPOS solutions, IT networks, PCs, tablets, connectivity and cyber security deterrents, through to industry-specific business applications. Complete consultation, expert implementation and highly-accredited support and aftercare come as standard.
IT Solutions
Cyber Security
Accounts & Business Software
EPOS Solutions
Communications