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IT SUPPORT FOR YOUR BUSINESS

Quick response IT support for small and medium-sized businesses, in any industry.

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We'll be in touch shortly to discuss your requirements and present you with a quote for your IT support.

Our office hours are 9-5 Monday to Friday, and we guarantee to respond within 24hrs during this time.

Our IT Support Guarantee

We guarantee a 1-hour response time to all support enquiries

We aim to fix all issues within 8-hours

Any system critical problems will be prioritised and dealt with immediately

Why Choose Kamarin For IT Support?

We have now been a Microsoft Gold Partner for over 10 years and we pride ourselves on our exceptionally high levels of customer service, so it is important for us to be recognised by an industry leader such as Microsoft. We also boast the following:

98%

Customer Retention Rate

99%

Customer Satisfaction Rate

16min

Average Fix-Time

SLA

1-Hour Response-Time, 8-Hour Fix-Time

Microsoft Gold Partner Logo
Cyber Essentials Accredited Logo
Sophos Platinum Partner Logo

Why Choose Kamarin For IT Support?

We have now been a Microsoft Gold Partner for over 10 years and we pride ourselves on our exceptionally high levels of customer service, so it is important for us to be recognised by an industry leader such as Microsoft. We also boast the following:

98%

Customer Retention Rate

16min

Average Fix-Time

99%

Customer Satisfaction Rate

SLA

1-Hour Response-Time, 8-Hour Fix-Time

What Our Support Customers Have to Say

“Painless & a 15-minute fix. Thank you for your quick resolution!”

by Lab Technician, Startlab (UK) Ltd

“You have been nothing but outstanding in supporting us with the critical issues we have been having with MS Exchange. I am very grateful for all of your support.”

by General IT User, Baker Perkins

“Really helpful & followed up straight away! Brill help as always :)”

by Bridley Fletcher, KB Event

Our IT Support Services

Help Desk Support

Our team of technical support engineers on our service desk, follow ITIL standards to provide rapid and effective support, with outstanding customer service, for any of your IT issues. They are just a quick call or email away or beat the queue and open a support ticket online via our dedicated Customer Portal.

Remote Support

As IT is essential in any business, it is paramount that any problems are fixed quickly and efficiently. Our remote IT support service allows our award-winning technical support team to instantly access your computers, allowing them to see what you see, locate the problem and find a swift solution.

On-Site Support

If a problem arises that can’t be solved remotely, our highly accredited, technical IT support engineers will swiftly travel to your place of work to implement the solution with minimal disturbance. All labour, parts and loan equipment are covered by the support contract. Our full support team is accredited to the standards set by our partners, including Microsoft.

Hardware & Infrastructure Support

An IT network relies on the IT hardware on which it is built. As an HP Preferred Partner and Microsoft Gold Partner, we have the knowledge and expertise to choose hardware that has already proven to be reliable for business use. Our service desk team also have a comprehensive knowledge of these products to provide instant support.

Two More Reasons to Choose Kamarin

Service Level Agreement

We provide a Service Level Agreement (SLA) to all of our customers which guarantees that we will respond to all support enquiries within 1-hour, will aim to find a solution within 8-hours and that all system critical issues will be prioritised and escalated, with our management informed immediately.

Microsoft Gold Partner

As a Microsoft Gold Partner for over 10-years, you can be assured that your IT Support for your Leicester business is in excellent hands. To earn the Gold Partner status, we must prove to Microsoft, through rigorous exams and customer references, that we can successfully demonstrate our expertise and implementation, culminating in outstanding customer satisfaction.

Meet The Team

george smith kamarin

George Smith

Managing Director

George is responsible for the overall strategy of Kamarin Computers, ensuring that we achieve our overall vision, mission and goals as a company.

tony pearson kamarin computers

Tony Pearson

Operations Director

Tony oversees all operational aspects of the business to make sure that our high levels of customer service are achieved at all times.

James Royle, IT Sales Lead

James Royle

IT Sales Lead

James works closely with and ensures that all of Kamarin’s IT customers receive the best solutions to match their company’s growth plans.

rachelle kamarin

Rachelle Gray

Technical Services Manager

Rachelle heads up the support side of our business by managing the IT and software support teams. She aims to ensure that our service level agreement is always met.

Ryan Garlick, IT Support Team Leader - Kamarin

Ryan Garlick

IT Support Team Leader

Ryan facilitates our award-winning IT Support team by monitoring and supporting our customer service goals whilst providing an escalation route for customer queries.

Our Values

Passionate

Trustworthy

Forward-thinking

The way that we act and behave every day influences our reputation, our service and the culture we create. Everyone at Kamarin Computers embraces our values in everything they do, whether dealing with customers, colleagues or suppliers.

About Kamarin Computers

Kamarin Computers is an award-winning provider of business IT and software solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency.

Our service is second to none, and our rich portfolio includes everything from integrated EPOS solutions, IT networks, PCs, tablets, connectivity and cyber security deterrents, through to industry-specific business applications. Complete consultation, expert implementation and highly-accredited support and aftercare come as standard.

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IT Solutions

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EPOS Solutions

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