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IT Support

Does Your Business IT Support Provider Average a 16-Min Fix-Time?

As a company we focus and pride ourselves on working efficiently to deliver quick response times and the best resolutions to any enquiries that we receive.

Our Sales Level Agreement states we will guarantee a call-back for support enquiries within 1-hour, do our utmost to adhere to an 8-hour fix time, with the assurance that any system critical issues will be treated as a priority. Our highly skilled Support Specialists are available to contact via phone, email, or through our customer portal online. On-site appointments for installations, wireless surveys or labour can be easily scheduled, and are covered within our IT support contract.

Our Microsoft Gold Partner status endorses the expertise and professionalism of our staff and the standards of training we request from the people who works for us. Maintaining the highest level of customer service and satisfaction possible is of extreme importance to us, and we’re very pleased that this has been recognised through the multiple, national customer service accreditations we have received.

IT Support Engineer - Kamarin Computers

Award-Winning IT Support With a 98% Customer Retention Rate

Our IT Support Services

Get a Quick IT Support Quote

Our prices are completely tailored to your business needs. For a quick quote, fill in the form below and one of our experts will be in touch as soon as they possibly can.

Starlab (UK) Ltd – IT Support Customer

“Painless & a 15-minute fix. Thank you for your quick resolution!”

by Lab Technician, Startlab (UK) Ltd

Why Choose Kamarin Computers

98%

Customer Retention Rate

99%

Customer Satisfaction Rate

16min

Average Fix-Time

SLA

1-Hour Response Time, 8-Hour Fix-Time

As a business, our priority is to help organisations achieve their full potential through the finest IT and software solutions available with proactive and dedicated support. Our company mission statement is, ‘Best Today, Better Tomorrow’, and it extends to all aspects of our company, including the investment in the continuous training of our staff. This is for our customers to receive the best service possible from us and be confident that our team will always go the extra mile for them.

Our 11-year Microsoft Gold Partner status signifies our commitment to the ever-developing world of Information Technology and showcases our staff’s ability to keep on learning and growing. Our specialist expertise makes our customers feel confident that we have calculated the best solutions, specifically tailored to their business.

Full List of IT Support Services Offered

The services offered under our IT support contract gives a high-quality standard which covers the majority of business IT issues and helps to ensure the smooth running of your business networks and key processes.

Got A Question?

Would you prefer to chat with someone about your options and discover the best IT support solution for your company?

Speak to an IT Expert Now

Need Managed IT Support Instead?

Since Kamarin Computers launched in 1981 we have witnessed the internet becoming publicly accessible, the founding of Google, the social media epidemic and Windows 3.1 through to 10. The world of IT is constantly growing and developing, therefore we must grow and develop with it, in order to be the best we can be.

The time and resource needed to upkeep an internal IT infrastructure can be draining for SMEs. The fact that we have been leading IT and software solutions for nearly 40 years – and are still growing – advocates the incredible benefits of having us as your IT support partner.

Here are some of our Managed IT Services:

24/7 Remote Monitoring

With 24/7 Remote Monitoring, your network and server will constantly be monitored to ensure that everything runs exactly as it should. In the event of a system error, our engineers will be immediately notified and will be able to fix the issue, before you are even aware or are affected by the problem.

Proactive IT Support

We want to ensure that all our customers receive the most out of the service we offer when investing in our IT support. To guarantee this, we develop a structured maintenance plan, provide you with regular updates on your system and organise IT projects and training for your staff. Through our Proactive Support, you are not just purchasing IT solutions, you are investing in your business with time, finance and peace of mind.

IT Facilities Management

When you are assigned one of our Specialist IT Engineers, you are assured dedicated and proactive support, for whatever your IT and software requirement needs may be. We will provide you with expert advice, support and training, ensuring you and your team are ready to meet your business IT requirements.

24/7 Remote Monitoring

With 24/7 Remote Monitoring, your network and server will constantly be monitored to ensure that everything runs exactly as it should. In the event of system error, our engineers will be immediately notified and will be able to fix the issue, before you are even aware of the problem.

Proactive IT Support

We want to ensure that all our customers receive the most out of the service we offer when investing in our IT support. To guarantee this, we develop a structured maintenance plan, provide you with regular updates on your system and organise IT projects and training for our customers. Through our Proactive Support, you are not just purchasing IT solutions, you are investing in your business with time, finance and peace of mind.

IT Facilities Management

When you are assigned one of our Specialist IT Engineers, you are assured dedicated and proactive support, for whatever your IT and software requirement needs may be. We will provide you with expert advice, support and training, ensuring you and your team are ready to meet your business IT requirements.

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4 Reasons To Outsource Your IT & What To Look For In A Partner

Our complete Guide to finding a 3rd party IT provider.

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