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IT Support Oxford

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IT Support Oxford - IT Specialist Talking to Customer

SME IT Support, From a Microsoft® Gold Partner, in Oxford

Kamarin Computers has been providing business IT support in Oxford for nearly 40-years. Your IT network is responsible for the operations of your business and it enhances your productivity, so it is essential that your network is supported properly.

No matter what your industry is, or what you specialise in, the stronger your IT infrastructure, the stronger your business.

At Kamarin Computers, customer relationship management is essential to how we operate, as it ensures that we best understand how you operate. Your IT infrastructure must support your needs and improve your efficiency. Our IT support experts and engineers, work with you to design, implement and support the most robust network, tailored to you.

Since 1981, we have become fully accredited partners of Microsoft, Sophos, HP, Avaya, Advanced and multiple industry-leading software vendors.

Our business IT support services

We provide our customers with a premium support service that covers all the core areas of your network

24/7 Remote Monitoring

Our 24/7 Remote Monitoring service ensures that your network’s performance is always at an optimum level. Our specialists can monitor your servers and they will receive alerts related to anything that is causing slowness or downtime on your network. These network alerts will be immediately analysed and actioned, with our support engineers informing you of any small fixes and advising you of any necessary updates. Prevention is always better than finding a cure, so Kamarin’s remote support ensures that issues are fixed before they can become problems.

Service Level Agreement

Our SLA is a testament to our understanding of how problematic, and potentially critical, downtime on your network can be. Network downtime means that your business’s operations and productivity are compromised and Kamarin promises to minimise this as much as possible. Our SLA includes a guarantee of a 1-hour response time and an 8-hour fix-time. Currently, our support team averages at a 10-minute response time and a 16-minute fix time. All system critical issues are escalated to our first-line support team with management notified. However, with remote monitoring, the risk of system critical issues arising is also drastically reduced.

Cyber Essentials

The U.K Government endorses the Cyber Essentials scheme and businesses are accredited with it for their premium network security defences. As well as being certified, Kamarin’s cybersecurity expertise is also of a high enough, industry-leading standard, that we are also a Cyber Essentials certifying body. This means, as well as ensuring your business has the best security strategy and defences in place, we can also endorse you for it.

Partnership, Accreditation and Awards

With nearly 4 decades in the IT industry, providing support to businesses in Oxford, Kamarin Computers has received many distinguished awards and accreditations. We are a Microsoft Gold Partner and we have retained this status for over 12-years. Microsoft continues to accredit us with this based on our specialists’ continuance to pass Microsoft examinations, in addition to maintaining optimal customer feedback. We are also Platinum Partners of world-renowned cybersecurity vendors, Sophos, and we were the first Sophos Synchronised Security Partner within a solutions team. Additionally, our partner HP has declared Kamarin as one of their most trusted and qualified resellers, by naming us as a Preferred Partner.

Customer Service

As a support service provider, delivering the best customer experience possible is at the heart of what we do. Currently, we hold a customer satisfaction rate of 99% and a customer retention rate of 97%. All of our customers will be assigned a dedicated account manager, who will always assist you with any enquiries and liaise with you during projects. Our Microsoft and AAT accredited support specialists are easily reached and will deal with your support requests within the SLA. The team also uses an efficient online customer portal and helpdesk, where our customers can log and track support requests. Free training, support guides and videos are also available to our customers to download.

Scalable Solutions

Your technology is responsible for streamlining all your core business processes and operations. However, we appreciate that the world of technology is ever-changing, making it increasingly difficult for businesses to focus on their progression and specialism when they have a constant fear of being left behind. Kamarin Computers take this worry away and ensure that your infrastructure is up-to-date and scalable for any future changes.

Get a Quick IT Support Quote

Fill in the form below for a quick, personalised IT support quote. Our prices are completely tailored to your business needs.

Why Choose Us For Your IT Support

SLA

1-Hour Response Time, 8-Hour Fix-Time

10-Min

Avg Response-Time

16-min

Avg Fix-Time

99%

Customer Satisfaction Rate