Does The UK Government Endorse Your Current IT Support Provider?
SME IT Support, From a Microsoft® Gold Partner, in Norwich
The investment you make in your IT support will be one of the biggest and most expensive ever, so it is paramount you choose the best provider for you.
The level of support and quality of customer service you receive from your provider is just as important as a robust network and premium kit.
For nearly 40-years, Kamarin Computers has been providing specialist business IT support services and solutions to companies in around Norwich, Norfolk and East Anglia area.
A Few Reasons Why We Are The Best Support Provider For Norwich Businesses
12-Year Microsoft Gold Partner
Gold Partnership status means that Kamarin is one of Microsoft’s most qualified and trusted resellers in the world. We provide and support a host of their industry-leading and Cloud products, including Microsoft Office 365 and Microsoft Azure. Our IT and Cloud services also include annual, free customer training.
Any business can be a reseller, we take pride in being a support provider and building long-last relationships with our customers – which few businesses can do well. Currently, we have a customer satisfaction rate of 99% and a retention rate of 98%, with many of our customers having been with us since 1981.
Service Level Agreement
With almost four decades of providing IT solutions and support, we have a sound understanding of a business’ need for maximum productivity. Kamarin also understands when issues on your network arise, they prohibit this wasting precious time and money. To minimise the risk of disruption on workflow, our SLA guarantees a 1-hour call-back to all support enquiries and an aim to fix a problem within 8-hours. If a fix time will exceed this, it is escalated to our senior support engineers, and all technical management is notified. At present, this averages at as a 10-minute response time and a 16-minute fix time.
Although we take great pride in our team’s efficient fix-times and technical abilities, Kamarin Computers believe that prevention is better than a cure. We offer our customers 24/7 Remote Monitoring Service, which is the continuous analysis of your network’s performance, disk space, security measures and applications. From Kamarin’s site, our team can use this real-time information and take immediate action should there be a pending threat to your network’s performance or security.
A huge part of business IT and device management is preparing for the unexpected or the worst-case scenario. Now, we hope a disaster never strikes at your business, such as fire, flooding, damage or theft, but if it does, Kamarin has got you covered. With our Disaster Recovery service, we work with you to create a business continuity plan should your work environment or IT equipment ever be compromised. Within the plan, we outline thorough procedures, such as data backup, alternative work environments and replacement kit.
Over our 40-years in business, we have designed hundreds of different IT infrastructures, specifically tailored to our customers individually. What is it that they all have in common? Cybersecurity and data protection are at the forefront of any infrastructure that we design. We’re Platinum Partners of world-renowned cybersecurity vendors, Sophos, and have won multiple other awards for our cybersecurity services. In addition to being Cyber Essentials accredited, which means the UK Government has officially endorsed our cybersecurity expertise and practises, Kamarin is also a certifying body. This means that as well as designing, implementing and support the most secure networks for our customers, we can also award them for it.
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Why Choose Us For Your IT Support
1-Hour Response Time, 8-Hour Fix-Time
Customer Satisfaction Rate
Awards, Accreditations & Partnerships
- 12-year+ Microsoft Gold Partner
- Sophos Platinum Partner
- Avaya Partner
- Sage Partner
- Advanced Most Added Value Award
- Pegasus Partner
- HP Preferred Partner
- Cyber Essentials
Kamarin Computers understand that no two businesses are the same, so neither are your IT requirements. We take the time to get to know your business and values to create you an infrastructure that will enhance your growth and help you achieve your goals.