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IT Support Northampton

IT Solutions, Cyber Security, Telecoms & CCTV

IT Support Northampton - Helpdesk Engineer on the Phone

Industry Leading IT Support for SMEs in Northampton

Your business and its IT requirements are unique, and your IT network should reflect this.

For nearly 40-years, Kamarin Computers has been providing tailored and scalable business IT solutions and support in Northampton, and its surrounding areas, including Milton Keynes and Bedford.

Our services include the implementation of hardware and software, data cabling and data recovery, and ongoing technical support, post-implementation.

Computer Services to Enhance Growth & Profitability

SLA (Service Level Agreement)

Your computer network is responsible for your team’s productivity, therefore, when issues arise on your network, you risk losing time and money. We offer our customers an SLA of a one-hour response time to all support queries and aim to fix an issue in 8-hours. If the issue is critical, it is escalated to senior support and management. Currently, this averages at 10-minute response time and a 16-minute fix time.

Disaster Recovery

In the unfortunate circumstance that an external factor damages your business premise and infrastructure, such as fire, flooding or theft, our Business Continuity plan will help you restore normal business activity as quickly as possible. HBP Systems will work with you to develop a Disaster Recovery plan tailored to your business priorities. It will outline a plan of action should a ‘disaster’ occur, including data backups and alternative working spaces.

24/7 Remote Monitoring

You don’t just receive support when you realise you require a fix or a new solution. With Kamarins’ Remote Monitoring support services, our specialists can constantly analyse and provide network support away from your site and perform necessary maintenance. With Remote Monitoring, issues can be resolved before you’re even aware they existed.

Customer Service

As a specialist support company, continually delivering the best customer experience possible is at the heart of everything we do. We hold a customer satisfaction rate of 99% and our retention rate is 98%. We encourage customer feedback at every opportunity, to help us improve and develop support content to benefit you.

Cyber Essentials

As a Cyber Essentials accredited business, the UK government has officially endorsed our cybersecurity practices, solutions and support services. We know this is a huge factor that our customers consider when choosing Kamarin, so we are also a certified Cyber Essentials Awarding Body. This means as well as developing the most robust defences for your business, we can also endorse you for it and signify the security measures you take to your customers.

Microsoft Gold Partner

We have retained Microsoft Gold Partnership status for the last 12-years. This a testament to our close working relationship with the multi-national technology vendor, and that they consider us as one of their most trusted, professional and expert partners.

Get a Quick IT Support Quote

Fill in the form below for a quick, personalised IT support quote. Our prices are completely tailored to your business needs.

Why Choose Us For Your IT Support

SLA

1-Hour Response Time, 8-Hour Fix-Time

10-Min

Avg Response-Time

16-min

Avg Fix-Time

99%

Customer Satisfaction Rate

Don’t just take our word for it…

“So helpful and knowledgeable, you’re always so reassuring whatever the problem. Thank you.”

by Monica Garcia, Generator Systems Ltd, Northampton