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IT Support Cambridge

We Average a 10-Minute Response To All Support Queries

IT Support Cambridge - IT Helpdesk Engineer

Industry Leading IT Support for SMEs in Cambridge

Your IT network is responsible for maximising your productivity and streamlining all business activities. An issue with your network is serious, but what’s worse is your IT provider’s failure to keep your downtime to a minimum.

For nearly 40-years, Kamarin Computers has been working with businesses in Cambridge to support their IT requirements. We appreciate that no two companies are the same and neither are their IT requirements.

This is why at Kamarin, we take the time to get to know your business and what is important for you. Through understanding your culture and priorities, we can develop, implement and support an IT infrastructure that will reinforce your current values and enhance your productivity and profitability.

Why do businesses in Cambridge Choose Kamarin Computers?

We are a Microsoft Gold Partner

We have retained Microsoft Gold Partnership status for over 12-years. This accreditation is a testament to the expertise and training of our IT specialists which has been officially endorsed by Microsoft.

In order to attain certification, our support staff and engineers must continue to pass annual Microsoft examinations and our customer feedback must be of a certain high standard.

We are Cyber Essentials Accredited and a certifying body

Cyber Essentials is accredited to businesses who have been acknowledged by the U.K government for having in place premium cybersecurity defences. We are also a fully qualified Cyber Essentials certifying body, which means we can ensure that our customers have the safest security measure in place and be endorsed for it.

We have a premium Service Level Agreement

Our SLA includes a guarantee 1-hour response time and an 8-hour fix time. Currently, this averages at a 10-minute response time and a 16-minute fix time. System critical issues are escalated and prioritised by our 1st Line Support Team.

For a business in Cambridge, your IT network is pivotal to how you operate and connect with your customers, therefore, your IT support is crucial. We believe that any downtime is compromising, so we promise to prevent it on your network and deliver premium fix times.

We always go the extra mile for our customers

As a support service provider, how we manage our relationships with our customers is critical. Your IT is essential to your business, so for Kamarin your support is as essential as your kit.

When you have any kind of requirement regarding your business’s IT, you need an efficient and expert response. Our technical support specialists use an online customer service desk to ensure that you can make support enquiries with ease and that they are answered within our promised SLA times. A dedicated account manager is also always available to handle queries and provide support.

We provide tailored and scalable solutions

It is essential that your IT Support provider understands your business’s individual needs and values when developing an infrastructure. By taking the time to do this, your provider can specifically tailor your IT infrastructure to support these requirements and improve productivity within your business.

As well as tailoring your solutions to your unique requirements, we take into consideration your future requirements too. We design infrastructures that are scalable to grow with your unique business, whether this due to an expansion or a change within your industry or location.

Technical Support and Outstanding Customer Service From IT Company, Kamarin Computers

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Why Choose Us For Your IT Support

SLA

1-Hour Response Time, 8-Hour Fix-Time

10-Min

Avg Response-Time

16-min

Avg Fix-Time

99%

Customer Satisfaction Rate

Don’t just take our word for it…

“Great service – Jo is very helpful!”

by Paul Todd, Finance and Contracts, Cambridge Live, Cambridge

90+

Customers in the Cambridge and Cambridgeshire Area

600+

Customers Nationwide