Our Sales Level Agreement states we will guarantee a call-back for support enquiries within 1-hour, do our utmost to adhere to an 8-hour fix time, with the assurance that any system critical issues will be treated as a priority. Our highly skilled Support Specialists are available to contact via phone, email, or through our customer portal online. On-site appointments for installations, wireless surveys or labour can be easily scheduled, and are covered within our support contract.
What is IT Support?
IT support is a necessity for any business. It can be anything from remote, phone and help desk support for desktops, laptops, tablets and servers to complete IT outsourcing, proactive IT support, project management and disaster recovery.
Fundamentally, all types of IT support are designed to keep downtime within your business to an absolute minimum, ensure you have the most reliable infrastructure, allowing your employees to be able to work quickly and from anywhere.
We guarantee efficient and effective support and customer service from our Technical Support Engineers on the Service Desk. All the team follows ITIL standards to deliver the best service possible. To get in touch simply make a call, drop them an email or open a support ticket online via our customer portal.
We understand the importance of your IT systems’ stability and the urgency that any issues with your system are resolved imminently. The remote support services that we offer allows our Technical Support Team to access your computers off-site and enable them to locate any problems with your system and resolve them as quickly as possible.
In the event that a problem is discovered remotely, but cannot be resolved off-site, our dedicated Technical Engineers will travel to the site your server is located, and resolve the issue. Your support contract with us covers all on-site appointments, labour and equipment – so you have simple peace of mind that you’re covered.
Hardware & Infrastructure Support
Choosing proven hardware, that your software can rely on, is paramount for your business. As an HP Preferred Partner and Microsoft Gold Partner, we are confident in analysing the best products and tailoring them to your individual business requirements.
24/7 Remote Monitoring
With 24/7 Remote Monitoring, your network and server will constantly be monitored to ensure that everything runs exactly as it should. In the event of a system error, our engineers will be immediately notified and will be able to fix the issue, before you are even aware or are affected by the problem.
Proactive IT Support
We want to ensure that all our customers receive the most out of the service we offer when investing in our support. To guarantee this, we develop a structured maintenance plan, provide you with regular updates on your system and organise IT projects and training for your staff. Through our Proactive Support, you are not just purchasing IT solutions, you are investing in your business with time, finance and peace of mind.
Why We're An Excellent IT Partner?
We Are Proactive
On looking for the best solutions to keep your business efficient and to give you the best return on your IT investment.
We Are Trustworthy
With over 25-years’ experience, we provide unbiased advice and will always find the best solution for you.
We Deliver Fast Response Times
We have been on the end of slow response times before and know how frustrating it can be.
Our Service Level Agreement
Our SLA is designed for your efficiency and it is easy – 1-hour response to all enquiries and aim to fix all problems within 8-hours.
Kamarin was the first to offer to come out to site, took the time to understand how CCLG worked and what we needed from an IT Solution. They explained to me, in a way that I could understand, the different options and the pros and cons of those options – which was great!
Ashley Gamble, CCLG
Microsoft Gold Partner
Get In Touch
Our offices are open 9-5, Mon-Fri. Call in and we’ll try and get you in touch with an IT specialist