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Benefits Of Using NetHelpDesk

Provide Greater Visibility For Your Team & Customers.

Self-service online portal for you customers to raise service ticket requests and monitor the status as they progress. Full tractability of ticket escalation, transfer and resolution – plus it’s available on smartphone’s, tablets and desktops.

Automated Reporting

Endless Reporting on any data that you’ve got stored in the NHD database. In turn, you can use these reports to identify service issues, customer expectation, feedback and many other metrics to improve your service offering.

CRM & Sales Leads Tracking

Increase customer spend through improved customer service. Identify trends, automate account management or courtesy calls and better understand the level of service that you offer your customers and raise sales leads from service issues.

ITIL Aligned Help Desk

Benefit from the Service Industry standard framework and its systematic approach to service management.

For more information on NetHelpDesk, contact your account manager or fill in the contact form.

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