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Case Study: Beamish Museum

Beamish Museum needed a reliable, robust EPOS system which could handle a high volume of visitor bookings and admissions with ease.

Project Requirements

  • 38 tills Integrated with Exchequer
  • Handle high visitor volumes
  • Advanced reporting
  • Tablet based ‘Queue Busting’
  • Easily change item pricing at the till
  • Manage all museum functions in one system
  • Efficient stock control with barcoding
  • Pre-Paid, reserved & pay-at-arrival tickets
  • Easily add/amend users
  • Loyalty & user profiling

Beamish is a world famous open air museum, telling the story of life in the North East during the 1820s, 1900s & 1940s. With a combination of taking admissions, running the various shops and cafés across the museum, Beamish required a powerful EPOS solution that could manage this in one system. KCPOS could meet this need through its Exchequer integration, meaning Beamish could drill down and report on all key management information across the business.

Implementing KCPOS has enabled Beamish to improve their customer service and efficiency through a new ticketing and bookings system. Linking directly to Exchequer and integrating with DigiTickets has enabled them to identify areas for improvement, and account for shifts in trends with greater agility.

Due to all 38 tills and devices being controlled by a centralised system, Beamish can control and manage each individual area of the business and produce reports simply and effectively, eradicating their former manual methods.

Staff at Beamish have required minimal training on the user-friendly interface and it’s proved to revolutionise their day-to-day processes by making things easier, faster and more streamlined, allowing them to focus on their customers.

Since implementation of KCPOS, Beamish can now make more informed business decisions quicker and address seasonal differences easier, allowing them to grow and improve customer experience, in turn improving their bottom line.

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