Home » Accounts Software » Pegasus » Pegasus Opera 3 » Pegasus Opera 3 Support

Pegasus Opera 3 Support

We Are The UK’s Leading Pegasus Support Provider With a Full AAT Accredited Support Team.

When a customer purchases Pegasus Opera 3 with us, they do more than just buy accountancy software – they are guaranteed on-going support with their software.

Our dedicated Pegasus Opera 3 Specialists are made up of highly trained and experienced support technicians, account managers and installation engineers.

All of our Opera 3 Support Specialists have a pro-active attitude and intuition whenever dealing with support requests, therefore our Service Level Agreement of a 1-hour response time and aim of 8-hour fix-time, is a testament to this.

Get a Quick Opera 3 Support Quote

Looking for Pegasus Opera 3 support or want to compare our prices to your current provider's? Click the button below to get a quick personalised quote from us now.

Get a Quick Quote Now

Why Choose Us For Your Opera 3 Support

We are a multi-award winning IT and accounting software supporting company renowned for our Pegasus support in particular. Our Support Team Leader is the author of our highly sought after Pegasus Beginners’ Guide and the Pegasus Refresher Course. We were one of the first Pegasus Partners and are now a Pegasus Platinum Partner, the highest partnership level Pegasus offer, and have been selling Opera 3 since it was first released.

“The Opera support team are ‘Simply the Best’ there are no words that can praise them enough.”

by Accounts Assistant, Witham Fourth District Drainage Board

Features and Benefits of Our Opera 3 Support

Just like the software Opera 3, HBP’s Pegasus Support Teams understand that “one size does not fit all” when it comes to supporting you. Our dedicated support team and account managers will liaise with you to provide the best and most proactive support possible for whatever your needs may be.

Get a Pegasus Opera 3 Support Quote

Our prices are completely tailored to your business needs. For a quick quote, fill in the form below and one of our experts will be in touch as soon as they possibly can.


FinancialsPayroll and HRService & Helpdesk ManagementSupply Chain ManagementBusiness IntelligenceCRMCISDocument ManagementWeb XchangePersonal Data SearchOther

Looking For Pegasus Opera II Support?

Our support service also covers Opera II users. If you’d like any other information or a quote, contact us now or use the quick quote form above stating you use Opera II in the Additional Comments box.

If you’re currently trying to decide whether to upgrade from Opera II to Opera 3, take 2-minutes to complete our FREE, no-obligation questionnaire that gives you an instant result on whether you’d benefit upgrading or just need a bit of house-keeping on your Opera II system.

We Support Opera 3’s Core Modules

We offer full support to every one of Pegasus’ core modules. Here are a few of the features of each module:

Financials

Track your revenue and when it is due, while gaining visibility on your cash flow.

  • Sales Ledger: built-in credit control facilities allowing you accurate and efficient visibility of customer account information;
  • Purchase Ledger: all your supplier transactions are thoroughly and securely managed from start to finish;
  • Nominal Ledger: allows you to gain an in-depth analysis of past transactions from the past 9-years;
  • Cashbook: allows you to post unexpected entries, interrogate transactions and save incomplete reconciliations so you can finish them later;
  • Multi-Currency: handles unlimited currencies, exchange rates per transaction type and the calculation and recording of exchange rate fluctuations;
  • Costing: track jobs and revenues against budgets;
  • EC VAT: makes short work of defining and maintaining the information you need to produce EC Sales Lists (ESL) and Supplementary Declarations (SD);
  • Fixed Assets: keep track of your assets from the minute they become part of your company, right until you dispose of them;
  • VAT 100 Online Filing: supports the online submission of the VAT100 Return and is approved by HMRC, helping you to submit your VAT100 Return quickly, securely and accurately directly from within Opera 3.

Supply Chain Management

Fully integrate your sales, purchasing and stock information to generate automated deliveries of your customers’ orders.

  • Sales Order Processing: provides back-to-back order processing with Purchase Orders and part-progression of documents in the sales cycle;
  • Purchase Order Processing: Opera 3 will generate all documents for the whole purchase process from start to finish;
  • Stock Control: can be tailored to your preferred process of stockholding;
  • Stocktake: extracts product information from Stock Control, allowing stock items to be allocated to worksheets for a manual count;
  • Bill of Materials: fast and accurate manufacturing information including work in progress, assembly structure detail, batch/serial item location and assembly cost reports.

Payroll & HR

Tested against HM Revenue & Customs (HMRC) Payroll Standard and Pensioner Payroll Standard.

  • Scalable: Can be used as a standalone or tailored to fit your business size with its multi-company capability;
  • Online Filing Manager: Opera 3 allows you to submit P14 & P35 returns and In-Year forms (P45(1), P45(3), P46, P46(PEN), P46(EXPAT)), ensuring you are compliant with current legislation;
  • Personnel: enables the management of all employee-related processes including recruitment, retention, training, disciplinary actions, absenteeism, job changes and salary updates.

Customer Relationship Manager (CRM)

Monitor your prospect conversions and customer communication, enabling you to improve your account management and marketing.

  • Trackable Emails: create and send emails with attachments from Outlook and store in Pegasus CRM;
  • Quotations: Generate quotations from within the system for customers and prospects;
  • Performance Analysis: Analyse the performance of your sales team and marketing campaigns;
  • Customer and Prospect Information: Maintain an accurate database of customer and prospect information;
  • Sales Team Input: Allow your sales team to access and update key information remotely;
  • Integration: Connect with Opera 3 financials, Supply Chain Management, Document Management and XRL.

Service & Helpdesk Management

Provide exceptional post-sales service and care to your customers. Service & Helpdesk Management integrates with your CRM, invoicing and stock control.

  • Store details: of all service and helpdesk calls;
  • Create a knowledgebase: of common issues and fixes for future reference;
  • Schedule and allocate: staff vehicles and all other resources to jobs;
  • Report: on fault codes, expenses, parts, consumables, requisitions and much more;
  • Manage: contract renewal dates and warranty expiry dates;
  • Integration with remote devices: including PDAs, web interfaces and TomTom business solutions.

Business Intelligence

Award-winning solution that allows you to access and view key business information quickly and easily.

  • Pegasus XRL: Access the data held within Pegasus Opera 3 to analyse and manipulate within Microsoft Excel, using its wealth of features to analyse your business in greater detail. Reports and report templates can be easily created and populated, at the touch of a button;
  • Pegasus Dashboards: Displaying key business information in real-time, Dashboards can be created to show the performance of aspects such as sales performance, stock levels, top customers and credit control information to give you an accurate visual representation of the status of your business affairs;
  • Pegasus Instant Messenger (PIM): Configure PIM to send pop-up alerts to users’ desktops and generate e-mails, reports and information based on the data held within Opera 3.

Document Management

Captures all your essential business documents and stores them electronically, against the relevant record.

  • Scan: Quickly and easily scan and store documents;
  • Store: Assign documents against relevant records within Opera 3;
  • Save Time: Save time searching for paperwork with quick document retrieval;
  • Company Wide: Allow your whole company to store documents with Document Management Desktop;
  • Reduce Costs: Save space, become a more ‘green’ company and ultimately reduce your costs.

Construction Industry Scheme (CIS)

Stay fully compliant to the HMRC’s Construction Industry Scheme and be provided with the tools required to ensure your contracts and projects are completed on-time and to budget.

  • Manage Project Costs: Manage all the revenue and costs related to running a project;
  • HMRC Compliant: Meet the requirements of the HMRC’s Construction Industry Scheme;
  • Powerful Reporting: Create powerful reports with integration to Pegasus XRL;
  • Stock Order and Assignment: Order stock from suppliers and assign it, with its costs, to specific contracts;
  • Keep Project To Budget: Monitor project costs to ensure jobs do not go over budget;
  • CIS 300 Reports: Manage subcontractor payments at CIS 300 monthly reports.

Web Xchange

Securely access and edit your Pegasus Opera 3 data via a wide range of devices, including tablets and smart phones.

  • Payslip Access: Employees have instant access to their electronic payslips;
  • Empower Your Employees: Give access for employees to remotely access and amend their personal details, photograph, contact information, education records, bank account information, absence details and holiday entitlement;
  • Simple Password Retrieval: Automatic generation and distribution of user passwords upon initial setup; which can easily be reset by the employee;
  • Change log: Full audit log of changes.

We support third-party modules for Opera 3 too, simply state, in the Quote from above, which modules you have so we can provide you with the most accurate, personalised price possible.

Data Integration

Our customers often have existing third-party software that they use, day-to-day, to run their business. If you’re similar, let us integrate your Pegasus Opera 3 system into those existing systems, giving you a streamlined solution that works together, saving you time and potential data duplication going forward. A few of the third-party systems include: eCommerce websites, warehouses, external ERP and CRM systems, bespoke software or industry-specific solutions.

Benefits of integrating your Opera 3 system are:

Save time on data entry

Automate the import and export of data

Connect Opera 3 to Amazon, eBay and Shopify

Download Our Free Pegasus Opera 3 Beginners Guide