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Proactive Essential Maintenance (PEM)

If it ain’t broke, make sure it stays that way. That’s what Proactive Essential Maintenance (we call it PEM) is all about.

IT Guidance

Feel in the need of a network enhancement, but not so sure? Tell us your aspirations; we’ll tell you how to make them into reality. (and we won’t bombard you with science while we’re doing it. Just plain language)


We’re recognised in the IT Industry as a market-leading provider of Proactive IT Support and have a string of accreditations to prove it

Accredited Engineers

We invest heavily in our IT engineers. They hold industry accreditations from the likes of Microsoft, Citrix, and Sophos. We wouldn’t let them work for you otherwise.

Frequently Asked Questions

Below are some of the most common questions we are asked by people visiting our website. If you have any other queries that are not answered please contact us.

Initially we will meet with you to discuss your requirements and from there will provide you with a recommendation on how often we believe you should have a PEM engineer visit you.

On those visits proactive checks will be carried out on your network, updates installed, users added/removed and any other maintenance work will bec ompleted.

It will depend on the size and complexity of your network. Typically most businesses need between 4 and 12 days per year.
We strongly recommend that you do. Your IT support is a reactive service that allows you to contact us if things go wrong – PEM is all about preventing this issues happening as much as possible.


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For more information please give us a call on 01733 297 100