As a company we work with over 600 customers, looking after a range of IT and software within their organisations. This experience, which has been building over 25 years, has provided us with expertise in a huge number of industries with businesses of all sizes.
We pride ourselves on our levels of customer support and invest heavily in staff training to ensure our support teams know more than just the products they are advising on. In our IT teams our staff are Microsoft accredited as a minimum requirement and our Sage and Pegasus teams are all ATT accredited as a minimum. This helps them to understand the cause of your issues – meaning that they can help offer you solutions, not just fixes.
Our customer service feedback speaks for itself with ‘Very Satisfied’ responses to our feedback forms hitting 99% and above year after year. And with a customer retention rate that averages at around 97% every year (in an industry that typically ranges between 70-85%) we are confident that our service is as high as it can be.